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Frequently Asked Questions

About Us

Customer Service
How to search in our store ?
When are customer service representatives available?
How do I contact findpowercord.com?
Is my product guaranteed?
Shipping and Handling
How quickly will I get my order and how much will it cost to ship?
Where are my items being shipped from?
Can you send orders to other countries?
How do I check current and past orders?
Google Purchase Conversion Tracking
Google Analytics
Are credit card transactions safe?
Is my information safe?
Which credit cards do you accept?
When will my credit card be charged?
Does findpowercord.com charge sales tax?
Am I getting a competitive price from findpowercord.com?
Do you offer volume discounts?

Find By Brand And Model

How do I contact findpowercord.com

Customer Feedback

Privacy Policy

Return Policy

Terms & Service


About US

Founded in September 2005, FindPowerCord.Com, Inc. is a leading online provider of power supply products for a wide range of electronics including LCD monitor, LCD TV, Portable DVD player, laptops, digital cameras, cordless phones and more.

FindPowerCord.Com was designed to provide customers with a convenient, informative and secure online shopping experience for purchasing the items essential for today’s mobile and wireless lifestyle. With thousands of products available, our online store is open 24 hours per day, seven days per week.

As we continue to grow and expand our product offerings, findpowercord is committed to our company goal of becoming the Web’s foremost supplier of power supply products, while always maintaining our focus on excellent customer service standards.

FindPowerCord welcomes your comments, questions and suggestions! For more information, please send a message to admin@findpowercord.com


Customer Service

Q: How to search in our store ?

A: our website search is keywords related search, the more specify keyword, the more accurate result you can get , for example, type “ Sony DPF-D1010” will present better result than” 12V power adapter for sony DPF-D1010 “
if you are not able to find the exactly model of power supply, don’t worry, just summit this Looking For Adapter Form, our engineer will help you to find the right adapter, we can even custom made the special adapter once we confirm the specification.

Q: What are your customer service hours?

Our customer service representatives are available from 9 a.m. to 5 p.m. Pacific Time,

Monday through Friday

Q: How do I contact FindPowerCord.Com?

For the fastest service, we recommend that you contact us via email. However, telephone and address information is also provided here. we also have blog which help customer to find more information about the product and devices, 


Email: sales@FindPowerCord.com
Tel. : 408-634-0289

By regular mail:


16270 Monterey road

Morgan Hill,Ca  95037

Q: Is my product guaranteed?

Yes. All products purchased from our website are guaranteed for 30 days under our Return/Exchange Warranty. If the product received is not as advertised, a replacement or exchange will be issued. Seller will not be held responsible for item incompatibility. Please verify the power requirements of your device with our AC adapter specifications. No product liability insurance is assumed. We will accept returns and will issue refunds for those items which were shipped as an incorrect item or found to be defective. Buyers are responsible for return shipping charges. Unless otherwise stated above, you may return any product for a refund within 30 days of ordering it,
A Return Merchandise Authorization (RMA) is required for all returns. Click Here to download the form and send it back with your return. Returns will not be processed without an RMA form.

Shipping and Handling

Q: How quickly will I get my order and how much will it cost to ship?
Orders placed on Sunday through Thursday are processed within 24 hours of receipt. Orders placed after 12:00 PM Pacific Time on Friday through Saturday are processed Monday morning. We have Free Shipping promotion for domestic Now.( Regular Shipping for domestic orders below $70, is US$6.99. Shipping for regular domestic orders over US$70, is US$ 8.99. Shipping for regular domestic orders over US$100, is $11.99. )

Express shipping is available for the fee of $25 for domestic cities. for most citis the express order received before 12PM will be arrived within 1 business days,Please contact us 408-634-0289 if there is any question regarding overnight orders. If you have any further questions about shipping, please contact admin@FindPowerCord.Com



Q: Where are my items being shipped from?

Our products are shipped from our main warehouse facility located in Morgan Hill, California, U.S.A

Q: Do you ship internationally?
Yes. FindPowerCord.Com ships worldwide. Noramlly it takes around 7~10 business days for international shipping,Please refer to our shipping rate table in product detail page.

How Do I Ship To Another Person?
Sending products or gifts to others is easy. During the checkout process, just add the appropriate "Shipping Address". We will ship your order to the address you specify.

What Shipping Methods Do You Offer?
We ship most orders via First Class Mail (USPS) or Priority Mail (USPS). High volume orders may be shipped via the customer’s own UPS or Federal Express account, with no special handling fee assessed.


Q: Google Purchase Conversion Tracking
This website uses Google's Conversion Tracking program. If you found our website and made a purchase through an advertisement on Google.com, or any of Google's affiliated websites, Google uses a session cookie (which does not track personally identifying information) to gather information used in making customer search experiences more relevant. This cookie is only set if you make a purchase and reach the Thank You For Your Purchase page and expires in 30 days. For more information, please see Google's Privacy Policy (http://www.google.com/privacy.html).

Q: Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Q: Are your credit card transactions safe ?
Yes. We guarantee every credit card transaction at FindPowerCord.Com to be 100% safe. We use PayPal as our backend system to process all credit card orders , so we don't store any customer credit card info , we also provide paypal and Google Checkout for secure payment optionals.

Q: Is my personal information safe?
When you submit personal information on our website, we will protect your information both online and offline. personal information is encrypted and protected with the best encryption software in the industry, Secure Socket Layer. While on a secure page, such as our order form, the padlock icon in the browser tray indicates a secure connection.


Q: Which credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express.

Q: When will my credit card be charged?
After your credit card payment has successfully processed, our PayPal system will send you an email confirmation of your purchase, payment receipt ID and other important information. Please save the email for future reference. Customers also receive shipping notification via PayPal.

Q: Does FindPowerCord.Com charge sales tax?
FindPowerCord.Com charges sales tax on all orders shipped within the state of California.

Q: Am I getting a competitive price from FindPowerCord.Com?

"Is this a competitive price?" That's a question you may be asking when you shop with us. We're pleased to say the answer is: "Yes, our prices are extremely competitive." How do we know? We check. In fact, we're continually monitoring the prices of our competitors at national power supply stores. We're committed to providing great values, and our prices are, on average, lower than those of the national chains. We invite you to compare our price, convenience, and product selection with those of our competitors. When you do, we think you'll agree that findpowercord.com offers a better way to shop and great prices too.

Q: Do you offer volume discounts?
findpowercord.Com offers special pricing for high volume customers. To establish a volume pricing account, or to inquire about our corporate accounts program, please contact sales@FindPowerCord.Com 

Customer Feedback

Our customers are our most valuable resource, and that’s why your feedback is so important to us. We appreciate all of your ideas and your opinions! Please tell us what you like, what we could be doing better, and how we’ve helped you find the power supply equipment you need. And, as always, we’d be happy to answer any of your questions. We will make every effort to respond to your questions in a timely manner. Thank you for your time, and we appreciate your input!
Please send all comments using our contact form.

How to Find Your power supply Brand and Model?

To begin, check the owner's manual of your device. Often, the brand and model number are printed on the front cover. If you don't have the owner's manual, check the manufacturer's label on the bottom of the device. This label often has the brand and model number of the device printed on it.
Here are sample part numbers from the major brands:
COMPAQ: 123456-001, 123456-B21
DELL: 312-1234, 1234P
IBM: 02K1234, 08K1234
APPLE: M1234

Instructions For Selecting a Power Supply:

In order to find the correct power supply for your device, you will need to know the voltage and amperage of your device (V and A). You can often find this information off the back of the old power supply, or off the back of the device itself. If you do not find it on the device, we recommend checking the manufacturer's website, the device's manual under the section titled "specifications". Again, the only information you need in order to find the correct power supply for your device is the Voltage / Volts (V) and Amperage / Amps (A).

Voltage must be an exact match. A 12V DC device needs a 12V DC adapter.

Amperage is the amount of power your device uses. The adapter you order must be able to supply AT LEAST the amount of Amps your device draws. If your device states it is 12V 3A, a 3A adapter can handle that load, but so can a 4A and 5A. The higher amperage (amp) power supply will not have to work as hard to handle a smaller load, and will run cooler and more stable.

If the Amperage of your device is an uneven number, such as 3.13A or 4.16A, always round up. For example, a 3.13A rounds up to a 3.5A adapter, a 4.16A device will round up to a 4.5A or a 5A.

If you match these two specifications (V and A), the power supply will work for your device.

ConnectorAll devices, and sometimes even different versions of the same device, require different connectors. That’s why we stock nearly every type and size of connectors. Each product listing includes a picture showing the connector. After viewing the listing, if you are still not sure about the connector, we recommend you contact us so that we can assist you in finding the right connector for your device.

Privacy Policy

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the SafeUnsubscribe™ or Update Profile links at the end of any email.

How we protect your privacy

We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.


Return / Exchanges Policy

Please read this section carefully to ensure that your return is processed in a timely manner.
  1. All products can be returned for a refund or exchange within 30 days of being received.
  2. Buyer is responsible for return shipping charges.
  3. All products must be returned in original packing materials.
  4. All returns must be accompanied by a Return Merchandise Authorization form. Returns and/or exchanges will not be accepted unless authorization has been issued by findpowercord.com . To receive an RMA (Returns Merchandise Authorization), please send an email to admin@FindPowerCord.Comwith your name, item # and the details of the issue you are experiencing with your item.

Please go to our website to download a PDF version of our RMA Form to print and mail with your return item.



Terms & Service

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.  If you do not agree with any of these terms, you are prohibited from using or accessing this site.  The materials contained in this website are protected by applicable copyright and trade mark law.





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